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Privacy Policy

Belora privacy policy

2/2/26, 12:00:00 AM

Introduction

Belora ("we", "us", "our") provides an AI image generation platform. This Privacy Policy explains how we collect, use, share, and protect your personal information. By using our services, you agree to this policy.

Scope

This policy applies globally, including users in the EU/EEA, UK, the United States, and other jurisdictions. It covers information collected through our website, apps, APIs, and related services.

Information we collect

We may collect:

  1. Account and contact info: name, email, username, billing details, subscription plan, usage records.
  2. Payment info: payments are processed by Polar (Merchant of Record). We do not store full card details; we keep transaction and reconciliation records.
  3. User content: prompts, reference images, generated outputs, and related metadata.
  4. Usage and technical data: IP address, device/browser info, timestamps, page views, error logs.
  5. Cookies and analytics: usage analytics and performance data (see Cookie Policy).
  6. Communications: messages you send to support or via forms.
  7. Third‑party sources: data from third‑party login or payment services where applicable.

Purchases and payments (Polar)

All purchases are processed by Polar as the Merchant of Record (MoR). Polar may collect payment‑related information such as name, address, and card details. We receive only the information needed to deliver service and support (e.g., purchase time, amount, plan).

How we use information

We use data to:

  • Provide and improve the service
  • Manage accounts and subscriptions
  • Process payments and reconciliation
  • Prevent fraud and abuse
  • Communicate service updates and support
  • Analyze usage to improve the product
  • Send marketing communications where permitted

We do not sell personal information.

We process personal data under one or more of:

  • Contract performance: deliver the service and subscription
  • Consent: marketing or non‑essential cookies
  • Legitimate interests: security, product improvement, fraud prevention
  • Legal obligations: tax, accounting, and compliance

Sharing and disclosure

We share data only as needed:

  1. Service providers: hosting, payments (Polar as MoR), email, analytics, and support tools.
  2. AI model providers: prompts/inputs may be sent to third‑party AI providers to generate outputs. Do not include sensitive personal data.
  3. Legal compliance: when required by law or valid legal process.
  4. Business transfers: in mergers, acquisitions, or asset transfers.

Managing your information

You can update certain account data in settings. To request deletion or other actions, contact us at [email protected]. Deletion requests may affect your access to purchased services.

Data retention

We keep personal information only as long as needed for the purposes above:

  • Account and billing data: for the life of your account and legal requirements
  • Logs and analytics: typically shorter retention for security and performance

When you request deletion, we delete or anonymize data unless we must retain it for legal purposes.

Your rights

Subject to applicable law, you may have the right to:

  • Access your data
  • Correct inaccurate data
  • Delete your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent (does not affect prior processing)

To exercise these rights, email [email protected].

International data transfers

We may process data outside your country. We use appropriate safeguards for cross‑border transfers where required.

Security

We use industry‑standard safeguards (access control, encryption in transit, monitoring). No method of transmission is 100% secure.

Cookies and similar technologies

We use cookies and similar technologies for core functionality, analytics, and improvements. See our Cookie Policy for details.

Children’s privacy

Our services are not directed to children under 13. If we learn a child has provided personal data, we will delete it.

Policy updates

We may update this policy. Material changes will be posted with an updated date and notice where required.

Contact us

If you have questions about this policy, contact: